Shipping policy

Last Updated: August 29, 2026

Thank you for shopping with Hoverailen.

We want you to know what happens after you place an order, how long delivery may take, how tracking works, and what to do if something does not go as expected. Please review the information below before completing your purchase.

1. Order Processing

Once your order is successfully submitted, our fulfillment team begins preparing it for shipment.

Most orders require up to 3 business days for verification, packing, and transfer to the appropriate shipping carrier.

Orders submitted during weekends are generally processed beginning on the following business day.

Please note that order preparation time is separate from the estimated shipping period.

2. Estimated Delivery Time and Shipping Cost

Our standard international delivery timeframe is generally approximately:

10–20 business days

Hoverailen currently applies a standard shipping charge of:

USD $5.99 per order

The shipping fee shown during checkout will be the amount applicable to your purchase.

Delivery estimates begin after your order has completed processing and has been handed over to the carrier.

3. Circumstances That May Affect Delivery

Although most shipments arrive within the expected timeframe, delivery may occasionally take longer due to circumstances outside our reasonable control.

These may include:

  • Customs clearance procedures

  • Carrier delays

  • Transportation disruptions

  • Severe weather

  • Public holidays

  • High-volume shipping periods

  • Local delivery interruptions

We appreciate your understanding when these situations result in additional transit time.

4. Shipment Tracking

After your order has been dispatched, we will normally send a Shipping Confirmation message to the email address used during checkout.

This email should include a tracking number that can be used to follow the progress of your shipment.

You may track your parcel through:

17track.net

Please keep in mind that tracking information may not become active immediately after shipment. In some cases, the carrier may require several days before the first tracking event appears.

5. Orders Shipped in Multiple Packages

If you purchase several products in one order, your items may not always arrive together.

Products may be fulfilled from different warehouses or distribution locations, and dividing an order into separate shipments may allow certain items to reach you sooner.

If your order is split:

  • You may receive more than one parcel;

  • Packages may arrive on different dates; and

  • Each shipment may have a separate tracking number.

Receiving only part of your order does not necessarily mean the remaining items are missing.

6. Correcting or Changing an Order

If you need to update your delivery details or change an item in your order, please contact us as soon as possible.

Requests should be submitted within 12 hours after the order is placed whenever possible.

Changes may include:

  • Recipient information

  • Shipping address

  • Product selection

  • Size

  • Color

  • Quantity

Please email:

support@hoverailen.com

and provide:

  • Your Order Number;

  • The email address used to place the order; and

  • A clear explanation of the requested correction or modification.

We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfillment or processing has already begun.

7. Failed or Missed Delivery Attempts

If the delivery carrier is unable to complete delivery, they may leave a notification or temporarily hold the parcel at a nearby collection point or local post office.

We recommend checking the tracking information and contacting the relevant carrier first if a delivery attempt was unsuccessful.

Customers are responsible for providing complete and accurate delivery information and for collecting parcels when required.

Hoverailen cannot accept responsibility for packages returned because:

  • The shipping address was incorrect or incomplete;

  • The recipient could not be reached; or

  • The package was not collected within the carrier's required timeframe.

8. What to Do if Delivery Appears Delayed

If your shipment seems to be taking longer than expected, please follow these steps.

First, review the tracking history.

If there has been a tracking update within the previous 7 days, the parcel is generally still moving through the carrier network.

If tracking has shown no new activity for more than 7 days, please contact:

support@hoverailen.com

Include your Order Number and the email address associated with your purchase so our support team can review the shipment.

9. Packages Confirmed Lost in Transit

If the shipping carrier officially confirms that your parcel has been lost while in transit, Hoverailen will arrange a replacement at no additional charge.

This protection does not apply to parcels that have already been marked as “Delivered” by the carrier.

If tracking shows successful delivery but you cannot locate the package, please first check:

  • Around the delivery location;

  • With household members;

  • With neighbors;

  • With reception or building management; and

  • With the delivery carrier.

Once a parcel has been confirmed as delivered, it is no longer considered lost in transit under this policy.

10. Shipping Locations and Destinations

Hoverailen offers shipping to customers in many countries and regions worldwide.

If we are unable to deliver to your destination, we will make reasonable efforts to notify you as soon as possible.

Depending on product availability and fulfillment arrangements, orders may be shipped from facilities located in regions such as:

  • The United States

  • Canada

  • Australia

  • European Union countries

  • Other fulfillment locations

Certain items may also be dispatched directly from approved manufacturing or fulfillment partners.

This allows us to maintain product availability while offering competitive pricing and efficient distribution.

11. Additional Shipping Terms

Estimated Transit Times

All delivery periods stated on our website are estimates rather than guaranteed arrival dates.

Hoverailen is not responsible for delays resulting from circumstances beyond our reasonable control.

Customs Charges, Taxes, and Import Duties

International purchases may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated, these charges are not included in the product price or standard shipping fee.

Any applicable import-related charges are the responsibility of the customer.

Shipping Address Responsibility

Customers must provide a complete and accurate shipping address when placing an order.

Please carefully review your delivery information before completing checkout.

Hoverailen cannot be held responsible for parcels that are lost, delayed, or returned because the address provided by the customer was incomplete or incorrect.

Packages Marked as Delivered

Once carrier tracking confirms that a shipment has been successfully delivered to the provided address, Hoverailen's delivery responsibility for that shipment is considered fulfilled.

Loss, theft, or disappearance occurring after confirmed delivery is not covered under our lost-in-transit policy.